Returns
You can request a return at our store in Rome (free) or by courier. The refund is processed within 24-48 hours of receiving the order.
The refund takes place via the same payment method (2-5 working days) or by issuing a voucher to spend on the site (immediate).
Returns are always possible within 15 days of receiving the goods and for products that have not been used, washed and/or worn and to which neither the original tag nor the security tag applied has been removed.
Remember that the original shoe box is an integral part of the product, take care of it so as not to lose your right to a refund.
We also recommend that you keep the shipping box (if still intact) and reuse it to ship the package. If it is no longer usable, get a similar box.
Returns that are not processed through our system and/or shipped using different methods will not be accepted. For any questions do not hesitate to write to us in chat or at shopmanager@urbanstaroma.com
Start Return
The refund takes place via the same payment method (2-5 working days) or by issuing a voucher to spend on the site (immediate).
Returns are always possible within 15 days of receiving the goods and for products that have not been used, washed and/or worn and to which neither the original tag nor the security tag applied has been removed.
Remember that the original shoe box is an integral part of the product, take care of it so as not to lose your right to a refund.
We also recommend that you keep the shipping box (if still intact) and reuse it to ship the package. If it is no longer usable, get a similar box.
Returns that are not processed through our system and/or shipped using different methods will not be accepted. For any questions do not hesitate to write to us in chat or at shopmanager@urbanstaroma.com
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Put the items in the original packaging or n a new unopened box
Click on the button below to start your return
You will soon receive a confirmation email and instructions to return the package at your expense
Once we receive your package we will process the refund
1
Put the items in the original packaging
Or in a new undamaged box
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Click on the button below
to start your return
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You will soon receive a confirmation email and instructions to return the package at your expense
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Once you receive your package
we will process the refund
RETURN RATES
|
IN STORE (ROME) |
FREE |
|
ITALY |
Da 5,00 € |
|
EUROPE |
Da 10,00 € |
|
UK & USA |
Da 25,00 € |
DO YOU WANT TO MAKE A SIZE CHANGE?
The exchange is possible only in Italy and after authorization to proceed from our customer care.
To request an exchange, write an email to shopmanager@urbanstaroma.com entering the order number, the item purchased and the size/model with which you would like to exchange it.
Start Change
To request an exchange, write an email to shopmanager@urbanstaroma.com entering the order number, the item purchased and the size/model with which you would like to exchange it.
Start Change
Read before continuing
> Products must be in the condition you received them in, Complete with original packaging and every other component. > Remember not to remove the white numbered security tag with Urbanstar logo.
> Return requests can be entered from the day after delivery.
> You have 15 days from the date of delivery.
> Do you have more questions? Consult our return conditions
> Return requests can be entered from the day after delivery.
> You have 15 days from the date of delivery.
> Do you have more questions? Consult our return conditions
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